play exchange

play exchange App support

Contact
+91 9178131855

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The play exchange:

Q1: How to log in after installing the play exchange?

After opening the app, enter your registered mobile number to initiate the login process. This will send an OTP that you need to verify to successfully log in. Once verified, you can access the app without needing a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, first ensure a strong internet connection is established. After verifying the connection, click the "send OTP" button and wait for the code to arrive. If the OTP doesn't arrive within the allotted time, use the app's live chat support system for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, use your current active number. If your number has changed, submit your updated KYC details to our customer support team via email to facilitate a smooth account transfer. This will help resolve the issue.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the updated app without any problems. Once updated, you can start playing the app as normal.

Most Asked Questions Related To Withdraw In The play exchange:

Q1: What is the minimum withdrawal amount in the play exchange?

In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawal is limited to the money earned from gaming, and bonus rewards cannot be withdrawn. This means you can only withdraw your winnings from playing games.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within this app. This includes uploading your Aadhaar card and saving your UPI and bank account information.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's services are generally fast and stable, allowing the process to complete within 30 minutes to 3 hours. However, occasional delays can occur, particularly with payments, which may take up to 24 hours to be processed. This delay can extend the overall processing time beyond the initial range.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while using the bonus can be withdrawn. This allows you to keep your winnings, but the bonus itself remains non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section. If your withdrawal request is unsuccessful, the funds will be added to your wallet account within 24 hours. If you still encounter problems, you can reach out to their care centre for assistance.

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